NNEF Refund and Returns Policy

1. Refund for Chargeback Transactions:
   If a chargeback occurs for any reason, please contact us directly with the relevant details. Refunds, if approved, will be processed only by our hospital through the payment gateway, demand draft, or any other method that Narayana Nethralaya Eye Foundation Management considers appropriate. Claims for chargeback or refund should not be made directly to the payment service provider; such claims will not be entertained.
   Definition: “Chargeback” refers to a credit card or net banking transaction that is refused, debited, or reversed to the merchant account by the acquiring bank or credit card company for any reason, including associated bank fees or penalties.
2. Refund for Fraudulent or Duplicate Transactions:
   For any fraudulent or duplicate transactions due to misuse of card or bank details, please contact us directly. Our finance team will handle these issues according to our policies.
3. Server Issues / Session Timeout:
   If the website or linked payment gateway experiences technical issues (e.g., slow response, failure, or session timeout), kindly follow these instructions:
   • If the bank account is debited: Do not make a second payment. Contact us immediately via email or other contact methods to confirm the transaction.
   • If the bank account is not debited: A new transaction may be initiated.
4. Cancellations: Once a payment is made, it cannot be cancelled. However, you may request a refund by contacting our team.
5. Refund Processing Time: Approved refunds will be credited to the bank account used for the transaction within 7-10 working days.